Ledger Live Login Security Features

Your security is the foundation of Ledger Live. The login process incorporates multiple robust security layers designed to protect access to your assets.

Two-Factor Authentication (2FA)

We support 2FA for an additional layer of protection, requiring a one-time code generated by an authenticator app or sent via SMS alongside your password, ensuring only you can access your account.

Encrypted Credentials Storage

All login information travels through encrypted connections (HTTPS) and is stored securely using industry-standard encryption protocols to keep your credentials safe from interception or unauthorized access.

Hardware Wallet Verifications

Ledger Live pairs with your Ledger hardware wallet for transaction signing and account verification, ensuring private keys never leave your device, reinforcing access control during login.

Session Timeout and Automatic Logout

Automatic logout after a defined period of inactivity protects your account from unauthorized use when you’re away, securing your session and prompting fresh login credentials.

Secure Recovery Process

In case of lost access, Ledger Live provides a secure account recovery process based on your hardware wallet’s recovery phrase, ensuring only legitimate account owners regain access.

Managing Your Ledger Live Account

Having a Ledger Live account gives you peace of mind and full control over your cryptocurrency assets. Here's what you need to know:

Ledger Live provides you with the tools and information to manage your account confidently and securely.

Login Support and Troubleshooting

Encountering login issues? Don’t worry. We provide comprehensive support to help you regain access and secure your account.

Forgot Password

If you forget your password, use the “Reset Password” feature accessible from the login screen or support page. Follow the secure steps to create a new password.

Account Locked After Multiple Attempts

For your protection, multiple failed login attempts may temporarily lock your account. Please wait before retrying or contact support for assistance.

2FA Issues

If you're unable to access your 2FA device or app, Ledger Live supports backup codes and recovery methods—follow the instructions on our support page carefully.

Contact Support

You can contact Ledger’s customer support team 24/7 via email or live chat for personalized assistance with login, account issues, or any questions you may have.

Why a Secure Login Is Crucial for Your Digital Assets

Your Ledger Live login isn’t just an entry point — it’s your gatekeeper to your digital wealth. A secure login protects your cryptocurrencies from theft, fraud, and unauthorized access.

Cryptocurrency theft can result from weak passwords, phishing attempts, or unsecured devices. Ledger Live employs rigorous security protocols and user education to mitigate these risks.

Taking advantage of the following best practices will enhance your login security:

When you prioritize login security, you fortify your entire crypto portfolio’s defenses and empower yourself as a confident asset manager.

Frequently Asked Questions (FAQs)

Can I access Ledger Live without a hardware wallet?

Yes, you can explore Ledger Live’s portfolio tracking features without a hardware wallet, but to sign transactions or perform trades, connecting a Ledger device is required to ensure security.

Is my password stored by Ledger?

Ledger Live never stores your password in plaintext. Your password is used for local device authentication. Your private keys always remain on your hardware wallet.

What should I do if I suspect someone else has my login credentials?

Immediately change your password, enable 2FA if not already done, and contact Ledger support for further account security guidance.

How often should I change my password?

We recommend updating your password every 3-6 months or immediately if you suspect any compromise.

Can I use biometric login on Ledger Live?

Ledger Live on mobile devices supports biometric unlock options such as fingerprint or face recognition, combining convenience with security.

What browsers support Ledger Live?

The Ledger Live desktop app is standalone, while the browser wallet extension is compatible with major modern browsers like Chrome, Firefox, and Edge.